Shipping policy

Shipping & Delivery Policy

Last Updated: September 2026

Thank you for choosing Sinma Fashion Jewellery. We take pride in ensuring every piece of jewellery is meticulously inspected, safely packed in protective branded boxes, and delivered to your doorstep swiftly and securely.

1. Order Processing Time

Ready-to-Ship Pieces: Orders are typically processed and dispatched within 1 to 2 business days (Monday through Saturday, excluding national and festive holidays).
Bespoke / Made-to-Order Pieces: Any handcrafted or custom-sized pieces will mention the production lead time on the specific product page prior to dispatch.
Orders placed after 5:00 PM IST or over the weekend will commence processing on the subsequent working day.

2. Shipping Rates & Delivery Estimates

We partner with leading, insured domestic courier networks (such as Blue Dart, Delhivery, DTDC, and India Post) to guarantee reliable transit.

Delivery Method	Estimated Transit Time	Shipping Fee
Standard Prepaid Shipping	3 – 5 Business Days (Metro Cities) 4 – 7 Business Days (Rest of India)	Free on all prepaid orders
Cash on Delivery (COD) (if enabled)	4 – 7 Business Days	Nominal convenience fee of ₹[e.g., 99]
Store Pickup / Click & Collect	Ready within 24 Hours	Free at our Bhopal boutique

Delivery timelines are indicative. Deliveries to remote postal codes or during peak festive seasons (e.g., Diwali, Rakhi, Wedding season) may occasionally experience minor courier delays.

3. Order Tracking & Dispatch Confirmation

As soon as your jewellery parcel is packaged and handed over to our logistics partner, you will receive an automated shipping confirmation via Email and WhatsApp/SMS.
This notification will contain your Tracking Number (AWB) and a direct link to track your shipment in real time from our dispatch facility to your doorstep.

4. Secure Packaging

Jewellery items require delicate handling. All Sinma Fashion Jewellery orders are:

Packed inside a protective, rigid branded jewellery box/pouch.
Cushioned with tamper-evident, water-resistant outer packaging.
Sealed with security tape. Please do not accept any parcel if the outer packaging appears torn, tampered with, or opened.

5. In-Store Pickup (Click & Collect)

If you prefer to collect your order in person from our retail store in Bhopal:

Select "Store Pickup" at online checkout.
You will receive a notification once your package is curated and ready for collection.
Please bring your Order Confirmation Email/SMS and a valid government ID when collecting your order.

6. Address Modifications & Undeliverable Shipments

Address Corrections: If you need to update your shipping address, please notify our customer support team within 4 hours of placing your order at info@sinmafashion.com or via WhatsApp (+91 9516503869).
Failed Deliveries: Couriers typically attempt delivery up to three (3) times. If a parcel is returned to our origin facility due to an incomplete/incorrect address or customer unavailability, a nominal re-shipping fee may apply for re-dispatch.

7. Damaged or Missing Parcels in Transit

Every shipment is handled with utmost care. However, if your package arrives visibly damaged:

Please take photographs/video of the outer carton and the inner piece before opening completely.
Contact our support team within 48 hours of delivery at info@sinmafashion.com with your order number and media proof. We will investigate with the courier and issue an immediate priority replacement or refund.