Refund policy

Return and Refund Policy

At Sinma Fashion Jewellery, we take pride in offering pieces crafted to the highest quality standards. We want you to be completely delighted with your purchase. If for any reason you are not entirely satisfied, our return process is designed to be seamless, straightforward, and transparent.

1. 14-Day Return Window

We offer a 14-day return window starting from the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the exact condition in which you received it.

  • It must remain in its original packaging, including any protective wrapping, branded jewellery boxes, pouches, care cards, and attached tags.

  • Proof of purchase or your original order confirmation is required.

(Note: For hygiene and safety standards, items showing signs of wear, perfume exposure, cosmetic residue, or alterations cannot be accepted.)

2. Free Return Shipping

  • We provide complimentary return shipping on all eligible returns within the 14-day period.

  • Once your return request is approved, our support team will provide you with a pre-paid return shipping label along with drop-off or pickup instructions.

  • Please do not send items back without prior authorization, as unauthorized returns cannot be tracked or processed.

3. No Restocking Fees

  • We believe in transparent pricing: there is 0% restocking fee on returned items. You will receive the full purchase amount credited back to your original payment method.

4. How to Initiate a Return

  1. Contact our customer support team at [Insert Your Support Email] with your order number and reason for return.

  2. Once verified, you will receive your complimentary return shipping label and packing guidance.

  3. Securely package the piece in its original packaging to prevent transit damage, affix the provided label, and hand it over to the designated courier partner.

5. Inspection and Refunds

  • Once your return arrives at our facility, our quality assurance team will inspect the item within 2–4 business days.

  • After inspection and approval, your refund will be initiated immediately.

  • Funds will be automatically credited to your original payment method (credit/debit card, UPI, or net banking) within 5–7 business days, depending on your financial institution's processing times.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. In the rare event that an item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery at [Insert Your Support Email] with clear photographs of the piece and the exterior packaging.

  • We will arrange an immediate priority replacement or a full refund at no additional cost.

7. Order Cancellations

Orders can be cancelled prior to dispatch/fulfillment. If you wish to cancel an unfulfilled order, please contact our support team immediately. Once an order has been shipped, it must follow our standard 14-day return procedure upon arrival.